FAQ's

We strive to offer a fast, reliable, and efficient service to our valued customers through a secure, trackable, and transparent process. Due to the high value of many transactions, we must verify customer identities. Therefore, individual customer registration and accounts are necessary to meet these requirements and comply with U.A.E. regulations. You can register for an account here.

Investment gold is gold with a minimum purity of 995 thousandths, available as bars or wafers of weights recognized by bullion markets, or as gold coins minted after 1800 with a purity of at least 900 thousandths and classified as legal tender in their country of origin. In the U.A.E., the gold content in investment bars or coins is exempt from VAT and other taxes. However, a 5% VAT applies to the manufacturing or design charges for minted bars, wafers, or bullion coins. We are required to collect this VAT on behalf of the Dubai customs authorities.

You can collect your bullion purchase in person from our Deira office. This service is available once we have received and cleared your full payment via bank transfer. Please call our office for detailed instructions on what you need to bring when collecting your bullion products.

Smaller gold and silver bars, from 1g to 100g, are often not individually stamped with serial numbers but are provided with a numbered Assay Certificate in a clear plastic case. Larger bullion bars are individually cast, stamped with a unique serial number, and come with their own Assay Certificate. Bullion coins do not carry serial numbers, as this is the standard from World Mints. We source all our bullion products directly from Mints and Refiners, guaranteeing that you receive only authentic and original bullion products.

We buy all types of gold bullion. Our base rates for gold are 98% for purchases from www.dxbgold.com. Contact us for a quote, as we may offer higher rates based on market conditions at the time.

By confirming an order, you agree to purchase at the specified price. Should you cancel the transaction before delivery or collection, a 150 AED fee may apply, along with any loss in value of the items due to fluctuations in the precious metals market. Please refer to our market loss policy in the terms and conditions.

We provide bullion delivery exclusively to permanent U.A.E. residents. If you're visiting Dubai, you can place an order and collect it from our office after your payment clears and proof of funds is verified. For any questions, please reach out to our office directly.

Yes, if you wish to sell your bullion, please contact us. We will guide you through a quick, easy, and secure process.

The differences between gold bar manufacturers can be seen in several key factors:

1. Purity: The gold bars' purity can vary; some manufacturers offer 99.99% pure bars, while others might offer 99.5% pure bars.
2. Weight: Gold bars come in different weights. Standard bars typically weigh 1 ounce, but some manufacturers produce bars ranging from 1 gram to 10 ounces.
3. Design: Manufacturers may produce gold bars with unique designs or markings, including stamps indicating the bar’s weight, purity, or manufacturer, and designs that enhance aesthetic appeal.
4. Packaging: Packaging styles vary, with some bars in protective cases or wrapped in film, while others come in plastic bags. The packaging quality can influence the perceived value of the gold bar.
5. Reputation: The manufacturer’s reputation impacts the perceived value and quality. Established and trusted manufacturers often sell their bars at a premium compared to newer or lesser-known producers.

Cash payments up to a maximum of AED 50,000 can be made at our office for bullion purchases. Customers must provide acceptable ID documentation to verify their identity and address, along with proof of funds, before any confirmed order is released. If you wish to pay for your bullion order with cash, please contact our office immediately after placing your order so that we can mark your account accordingly and clarify the procedure with you.

To ensure the best rates on our bullion products, we currently accept payments either via direct bank transfer or in cash at our office, with a cash limit of 50,000 AED, subject to the conditions mentioned earlier. While we do not accept card payments at the moment, we are planning to introduce this option soon.

At www.dxbgold.com, we source all our bullion products directly from manufacturers, ensuring that you receive genuine gold and silver. NEW MOUNT PRECIOUS METAL TRADING L.L.C , the owner and operator of www.dxbgold.com

We assure all our valued customers that their personal details are protected and securely stored on password-protected computers. Only the information necessary to fulfill your order or required by U.A.E. authorities is retained. For more details, please see our Privacy policy.