Terms & Conditions

Please read carefully the following terms and conditions as they will govern the legal relationship between you and NEW MOUNT PRECIOUS METAL TRADING L.L.C. ("We," "Us," or "Our").

Definitions

'Buyer': The party contracting with the Company to buy the Goods under these terms and conditions.
'Company': DXBGold.com as owned and operated by NEW MOUNT PRECIOUS METAL TRADING L.L.C., located at No.115 AL MUHAIRY BLDG AL KHOBAISI AREA DEIRA.
'Details': Any sensitive/personal data obtained by the Company in the course of the Transaction.
'Goods': Precious metal in any form including but not limited to gold bullion, investment coins, and silver bullion sold to you by the Company under these terms and conditions.
'Transaction': The sale of the Goods under these terms and conditions by the Company to the Buyer.
'Website': www.dxbgold.com.
'You/Your': A person using the Website including the Buyer.
'Market Rate': The price set by the 'Dubai Gold & Jewellery Group' updated at least four times daily on a working day that the market is trading.
'Investment Gold': Gold of a purity not less than 995 thousandths that is in the form of a bar, or a wafer, of a weight accepted by the bullion markets.

Requirements for Use

You must be at least eighteen (18) years old to conduct a Transaction with the Company.
You must be resident in the U.A.E and provide documentary evidence of your address in the U.A.E. and personal identification as requested.
You must provide us with all of the Details necessary to complete the two-stage initial registration process and any subsequent Transaction.
You must ensure that the personal Details provided are complete and correct.
If any changes to your personal Details occur during the two-stage initial registration process and any subsequent Transaction, the Company shall be immediately informed.
You must accept and comply with these terms and conditions.

Prices and Payment

The prices of the Goods displayed on the Website in the relevant sections shall be deemed as invitations to treat. Should there be an error, including but not limited to an obvious misquote, we will inform you as soon as possible and give you the option to either cancel the order or amend it to reflect the correct prices.
The Payment may be made by Bank Transfer to our bank account but must be made within 1 working day of placement of the order. All Bank Transfer payments must include the Order ID generated by our system at Checkout to enable our system to match received payments with orders. Our Bank Details are supplied during the checkout process and also in the Order Confirmation email that our system will send to you.
You may be requested to forward a scanned copy of your bank transfer payment record to us to confirm your bank transfer. We reserve the right, at our absolute discretion, to cancel an order for which we have not received cleared payment by the specified payment deadline.
We do not accept cash payments into our bank account due to our Anti Money Laundering Protocols, the high charges from our bank to process such deposits, and our inability to match cash deposits to orders due to the absence of a reference number facility for cash deposits. Please do not deposit cash payments into our bank account under any circumstances.
Cash deposits to our bank account will not be refunded until the ownership and origin of the cash deposit can be proved to us to our absolute satisfaction. The level of such proof shall be at our absolute discretion and will involve the provision to us of such original documents and signed statements and/or declarations as we see fit. In addition, cash deposits to our bank account may be notified to the Appropriate AML Authorities for approval of any refund. The combined result of such actions may delay repayment of such cash deposits by a period of up to 30 days.
Any repayment of cash deposits received to our bank account will be adjusted to reflect the charges imposed on us by our bank and will also be subject to a charge of AED 500 to compensate us for the cost of utilizing staff time and resources in settling the matter.
If the Transaction is for more than AED 50,000 worth of precious metal, then we may require an immediate non-refundable deposit of 20% payable by direct transfer to our bank account at the time of ordering.
We reserve the right at our absolute discretion to hold any and all payments made to us by any means, and to withhold shipment of the related order(s), until you provide us with all of the information and/or original documentation of whatever description and nature that we may require, to our absolute satisfaction, in order to comply with our 'Know Your Customer' Protocol, Anti Money Laundering Legislation requirements and/or any other applicable law or internal company procedure.

Order Placement

An order can only be placed via the Website.
The Details obtained by the Company are limited to the maximum extent and are for the mutual benefit of a secure Transaction. Any Details obtained in the course of the Transaction are protected and will not be disclosed to any unauthorized third party.
The Goods displayed on the Website are invitations to treat. Consequently, it is the customer whose offer is subject to the Company's verification.
After the money has been received by the Company, an e-mail accepting the Buyer's offer will be sent.
All Goods are subject to availability. We will endeavor to deliver the specified Goods on the date agreed. However, if due to circumstances beyond our control, the specified Goods are not available, we reserve the right to substitute multiple smaller products. In the unlikely event of this occurrence, you will be contacted for your approval prior to dispatch of the order.

Order Cancellation and Refund Policy

No cancellations of orders will be accepted and no refunds will be offered after a period of 1 business hour has elapsed from the Company's acceptance of a customer's offer to buy.
Purchases from and transactions with the Company, whether by means of this website or otherwise, are exempt from the Right to Cancel under Distance Selling Regulations as the prices of the products to which those purchases or transactions relate are dependent on constant fluctuations in the world financial markets which are beyond our control.

Delivery

The delivery will be made to:

For purchases by UAE Residents, the delivery by a delivery partner elected by the company for the sole purpose of delivery to the address specified by the Buyer in the Details provided during the Transaction is our preferred option. The delivery fee will be added and clearly appear in the checkout section at the end of the Transaction on the Website.

Where delivery is the selected option, the delivery partner will contact the Buyer to confirm delivery details before attempting delivery.
The delivery partner will require proof of ID from the Buyer at the time of delivery.
A re-delivery fee may be payable by the Buyer if the delivery partner is unable to perform a delivery due to actions of the Buyer (e.g., Buyer not present at the delivery address at the specified time or Buyer unable to provide suitable ID confirmation).
Ownership of the Goods shall pass to the Buyer once the delivery process has been completed (the Goods have been delivered either by signed-for delivery or collection with signature) provided the value agreed for the goods has been received by the Company within the time limits stated in paragraph 3.3.
The Company cannot be responsible for any delays caused by any third party and factors beyond the Company's reasonable control (e.g., adverse weather, traffic delays, or mechanical failures).

Buy Back

To utilize the buyback option, please bring your item along with the proof of purchase to our store. Our team will evaluate the product and provide you with a fair market price, ensuring a straightforward and transparent process.

We will transfer the proceeds of your sale by means of whichever of the following two methods you choose:

Direct Bank Transfer for transactions below AED 10,000. This service is charged at AED 20 to clients holding compatible bank accounts and is our preferred payment method.
CHAPS/Telegraphic Transfers for transactions in excess of AED 10,000. This service is charged at AED 100 per transaction to cover our bank charges when using this method of payment, the fee being deducted from the valuation figure.
Cash Payments at our offices, to a maximum of AED 50,000, may be requested with 24 hours notice subject to a Cash Handling Fee of 1% to cover our bank charges when using this method of payment. Acceptable ID documentation to confirm personal identity and address must be produced by the client before release of a cash payment.

Limitation of Liability

Nothing in these terms and conditions excludes or limits the liability of the Company for death, personal injury, or fraud caused by the Company's negligence or fraudulent misrepresentation.
In the absence of negligence on the part of the Company, the Company shall not be responsible for the Buyer's unauthorized use of any of the Goods.
The Company's total liability in contract, tort (including negligence or breach of any statutory duty), misrepresentation, restitution, or otherwise arising in connection with the performance or contemplated performance of the Transaction shall be limited to the Transaction price and the Company shall not be liable to the Buyer for loss of profit, loss of business, depletion of goodwill, or any consequential claims whether direct or indirect which arise out of or in connection with the Transaction.
Whilst the Company endeavors to the best of its ability to provide the Goods in accordance with the description with reasonable skill and care and within the time agreed, the Company makes no further warranties or representations as to the provision of the Goods.
Whilst the Website is professionally maintained the Company cannot assume any liability for:

Incompatibilities of the Website with other websites, services, software, and/or hardware.
Viruses, spyware, or any other insecure and disabling features, beyond the Company's control, that may affect your access or use of the Website.
Modification, temporary unavailability, or discontinuance of the Website.

No party to these terms and conditions shall be liable for any losses suffered by another as a result of unforeseeable consequence of the breach of those terms and conditions. Any loss which could have reasonably been contemplated by both of the parties at the time of the Transaction shall be regarded as foreseeable.

Intellectual Property

No license to use any trademark of the Company is granted to you under these terms and conditions.
The content of the Website is protected by intellectual property law. You may retrieve and display the content of the Website on a computer screen, store it in an electronic form on a hard drive or print a copy of the content for your own private and non-commercial use under the condition that all and any copyright and proprietary notices are clearly visible.
You are strictly prohibited to copy, distribute, modify, or reproduce any part of the Website save for the exception stated in paragraph 9.2.

Indemnification

You agree to indemnify, defend, and hold the Company and the Company's affiliated companies, shareholders, officers, directors, employees, agents, or suppliers harmless from any and all claims or demands, made by any third party due to or arising out of your use of the services, the violation of these terms and conditions by you, or the infringement by you of any intellectual property or other right of any other person or entity.

Data Protection

The Customer's personal information and payment details will be protected in accordance with the Data Protection Act 1998.
The Company will maintain records of the sale and purchase of the Precious Metal Products for a minimum period of 6 years from the date of the Transaction.
Read more about our Privacy policy

Telephone Calls

Telephone calls between you and the Company may be recorded. In the event of any dispute arising from such calls, the recordings will be treated as definitive evidence of the instructions or communications passed between parties.

Miscellaneous

Any dispute and all aspects of it arising as to the Transaction between the Buyer and the Company shall be governed by UAE law and shall be subject to the exclusive jurisdiction of the UAE courts.
If any provision of these terms and conditions is found by a court, or any body of competent jurisdiction, to be wholly or partly invalid or unenforceable this shall not affect the validity of the remainder of it.
No person not being a party to these terms and conditions shall acquire any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions. This paragraph does not affect any other rights which a party might be entitled to pursuant to that Act.